Frequently Asked Questions (FAQ)
Customs brokerage is the process of clearing goods through customs so they can legally enter or leave a country. A customs broker ensures all documentation, duties, and taxes are handled correctly to avoid delays or penalties.
A licensed customs broker helps you:
- Avoid costly delays and fines
- Ensure compliance with import/export regulations
- Handle complex paperwork and tariffs
- Speed up clearance of your shipments
We provide:
- Import and export clearance
- Duty and tax calculation
- Tariff classification (HS codes)
- Documentation preparation
- Compliance consulting
- Freight coordination support
- Commercial invoice
- Packing list
- Bill of lading / Air waybill
- Import/export permits (if applicable)
- Certificate of origin (if required)
Clearance can take:
Same day for straightforward shipments
1–3 days for more complex cases
Duties and taxes depend on:
- Product classification (HS code)
- Declared value of goods
- Country of origin
- Applicable trade agreements
Yes, we manage both imports and exports, ensuring compliance with all local and international trade regulations.
If your shipment is held:
- We immediately investigate the issue
- Communicate with customs authorities
- Help resolve documentation or compliance problems
- Work to release your shipment as quickly as possible
You can reach us via:
- Phone
- Website contact form
Our team is ready to assist with all your customs and logistics needs.